FAQs

1. How quickly can I get my order?
2. Do you ship C.O.D.? (Cash on Delivery)
3. Has my order been shipped?
4. How do I get a catalog?
5. Is my item in stock?
6. Where are you located?
7. Will I have to pay tax on my order?
8. What is your return policy?
9. What is your policy regarding glassware broken during shipping?
10. What are your shipping costs?
11. What is the maximum number of lines and characters that can be put on an invitation?
12. Can I change the format of an invitation to fit a wedding invitation?
13. Can I change the theme on an imprinted item to match our theme?
14. Is "just wording" on an imprinted item considered a special design?
15. What are your minimums?
16. Are all Prom Wishes by “P” websites secure?
17. What designs do you offer for personalizing products?
18. How do I check the status of my order?
19. Can I get a price quote for my order?
20. Can I make changes to a quote?
21. How do I convert a quote into an order?
22. I have more than one promo code. Can I use them both?
23. How do I submit a photo for an item I want to order? What are your photo requirements?

1. How quickly can I get my order?

If you order an in-stock item with standard ground shipping, you’ll receive your item approximately 5-7 business days after placing your order. We also offer expedited shipping for faster delivery. Personalized products require varying production times, so please add the number of production days listed in the product description to your shipping time.

2. Do you ship C.O.D.? (Cash on Delivery)

No, we do not offer C.O.D. shipments.

3. Has my order been shipped?

Before you call, please check the following:

·         Click here and enter your order number for up-to-the-minute information about your order status and shipment information.

·         If you have received one box that has a packing list that shows other items shipped separately, please wait one to two days as many shipments do become separated and arrive at different times. We always endeavor to ship all your items the instant they are available. This may result in multiple shipments if an item is backordered. Personalized items will also be shipped separately from stock items.

·         Does your packing list show a temporary backorder? If so, you will receive that item as soon as it is available. If there is a problem in meeting your event date, we will contact you by phone, fax, or e-mail.

·         Custom items will ship in the specified time period. If there is a concern (i.e. we need more information from you), we will contact you. Our in-house production tracking system monitors your order every day to ensure an on-schedule delivery.

4. How do I get a catalog?

We enjoy expanding our customer family, so we are always happy to send catalogs to potential friends. Just click on Catalog Request and enter your mailing information or write, fax or call us with your name, address, and where you heard about. We'll promptly send a catalog (only one catalog per address please). Please allow 7 to 14 days to receive your catalog.

5. Is my item in stock?

If you order by phone, you can receive instant confirmation of up-to-the-minute stock availability from your Party Planner. Also, on the site when you place an order and go to check out, you will be able to see if the item you ordered is in stock.

6. Where are you located?

We are located in South Whitley, Indiana. Our mailing address is:

Prom Wishes by “P”
One Party Place
P.O. Box 305
South Whitley, IN 46787
Toll Free 1-800-314-8781
FAX 1-260-723-6976

7. Will I have to pay tax on my order?

We will only add tax to your order if you are having your items shipped to the states of Indiana (7% of your total order) and New Jersey (7% of your total order). The tax will automatically be added to your order total on your order form during the checkout process. If your items are being shipped anywhere other than the states of Indiana or New Jersey, no tax will be charged. If your organization is tax exempt, please include your tax ID number when ordering.

8. What is your return policy?

To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 30 days of receipt. Only unused items with unbroken seals and packaging may be returned. A 15% restocking fee may apply to returned gossamer or background materials. We will credit your original method of payment, excluding delivery charges and restocking fee. Products that have been custom printed, specially cut or assembled are not returnable. Health regulations prohibit the return of hats, tiaras, temporary tattoos or any apparel that has been worn as well as any food items. For returns originating outside of the U.S., please mark on the box "U.S. goods being returned."

9. What is your policy regarding glassware broken during shipping?

At Prom Wishes we offer a variety of quality glassware styles at various price ranges. (We carefully handle and pack each glass to prevent possible breakage.) Sometimes breakage occurs due to the fragile nature of the product and freight handling. To cover any unexpected problems, we include one glass or several additional glasses free of charge, depending on the quantity ordered, to cover potential breakage. If you do not receive the original number of pieces ordered due to breakage, we will replace the broken pieces free of charge or credit you for the amount of the broken glassware. If you have questions about a particular piece of glassware, you can e-mail us at Customer Service with specific questions you may have.

10. What are your shipping costs?

Please visit our Shipping Information page for details.

11. What is the maximum number of lines and characters that can be put on an invitation?

This varies by invitation and is listed in the description of the invitation, but for the majority of them, the maximum number of lines is 9 and the maximum characters in each line are 28 (or 18 if using all capital letters).

12. Can I change the format of an invitation to fit a wedding invitation?

Yes, the format for any invitation can be changed to fit your needs as long as you stay within the guidelines of each invitation's maximum line and character allotments.

13. Can I change the theme on an imprinted item to match our theme?

Absolutely! Prices for glassware include your wording and ANY design from our imprint form.

14. Is "just wording" on an imprinted item considered a special design?

When imprinting any of our items, wording is not considered a special design, unless you are altering one of our standard designs found on the imprint form.

15. What are your minimums?

On our website, each item description will state if there is a minimum or if you can purchase the items individually.

16. Is the Prom Wishes website secure?

Stumps Prom is very concerned about website security on the Internet today. That is why we have made sure that we follow and surpass all industry standards necessary for a secure website. These include encrypting all data that you give to us, processing your credit card information in a safe and responsible manner, and not sharing any information that you give us. We want you to feel confident when ordering from Stumps Prom, and we are doing everything we can to continue to operate a secure website. If you have any other questions concerning site security, please visit our Site Security Page or feel free to e-mail us at csr@promwishescatalog.com .

17. What designs do you offer for personalizing products?

Click here to see our big selection of imprint designs.

18. How do I check the status of my order?
If you have placed your order on-line, just go to our home page and click on "Check Order Status". Your password will be required to access your status. If you do not know or have forgotten your password, please contact our customer service department to have it e-mailed to you.

If you have placed your order by phone, fax or mail, please contact our Customer Service Department (1-800-314-8781 or csr@promwishescatalog.com) to request the status of your order.

19. Can I get a price quote for my order?
Yes. The process is simple. Add items to your shopping cart as if you were placing an order, then go through the checkout process and for your payment option, choose: "none - save as quote".

You will receive a quote number that can be used to access, edit, and/or convert your quote into an order. The quote number is valid for 15 days.

20. Can I make changes to a quote?
Yes. When you completed your quote you received a quote number. From the quote page you can retrieve your quote and re-load it into your cart. From there you can make changes as usual.

IMPORTANT: After you make changes to your quote you need to proceed through the checkout again in order for your changes to be saved. You will receive a new quote number!

21. How do I convert a quote into an order?
After you've place a quote, you'll want to convert it into a true order. Please visit our Open Account page for information regarding or open account policy.

22. I have more than one promo code. Can I use them both?
Unfortunately, you can only use one promotion code or coupon per order. Offers and coupons cannot be combined.

23. How do I submit a photo for an item I want to order? What are your photo requirements?
When adding the item to your shopping cart you will be prompted to upload your photo. We accept these types of images: EPS, TIF, PDF, JPG, AI, PNG, GIF and BMP. The quality of your product starts with your image and the production time for your product cannot start until an acceptable image has been received. We want to supply you with the highest print quality possible and ask that the below recommendations be followed.

Image Requirements

• We cannot accept images from cell phones.

• Cameras should be 5 mega pixels or higher.

• Photo file should be between 1 and 6 MB.

• We accept images with the following file types: EPS, TIF, PDF, PSD, JPG, and AI. PNG, GIF, and BMP files are accepted, but these are not preferred because they do not reproduce as well. We recommend using a JPG format.

• When supplying files from your digital camera, send the original file size (or largest file size) to ensure your picture has the best possible print quality.

• When using a scanner to send us a file of your photo, a resolution of 300 DPI (dots per inch) or higher is preferred.

• Close-ups and high quality images with bright colors will produce the best results.

• We will not do any photo retouching or color correction.

• We cannot reproduce copyrighted, registered, trademarked, or professional photos and images (unless a copyright release is submitted with a photographer, studio or artist's signature).

• We reserve the right to refuse any objectionable material. We will not reproduce materials that are deemed to be offensive or obscene.

Troubleshooting

• Has your image been forwarded via email? Every time an image is forwarded the size of the image is decreased. Example: An image forwarded using a widely used email provider is reduced 50% in size the very first time it is forwarded.

• How do you get an electronic image from an old photo? Visit your local print shop or photo processing center and ask them to scan your photo and save it on a CD. We recommended that you request a minimum of 300 DPI. The large the file size the better.

• How do you tell what your image's pixel width and height are? Open your image. Place your mouse pointer on the image and right click. Select properties. The pixel width and height can be found under dimensions.

• How do you tell what file type your image is? Open your image. Place your mouse pointer on the image and right click. Select properties. The file type will be listed under type